1. Booking eligibility
The customer must be at least 18 years old, provide accurate contact details and hold a valid driving licence for the selected vehicle. Rentro may refuse or cancel a booking where eligibility, safety or identity requirements are not met.
2. Prices and payment
Vehicle prices, taxes, deposits and applicable charges are shown in INR before payment. Online payments are processed securely through Cashfree. A payment receipt does not by itself confirm the ride until the required KYC is completed and the booking page shows a confirmed status.
3. KYC and booking confirmation
After payment, the customer must complete DigiLocker KYC using their own identity and driving-licence information. The intended flow is Payment → KYC → Booking confirmation. False, mismatched or expired documents may result in cancellation under the published cancellation and refund policies.
4. Vehicle use
The booked vehicle may be driven only by an authorised customer with a valid licence. Racing, commercial use, unlawful activity, intoxicated driving, overloading and sub-renting are prohibited. The customer is responsible for traffic violations, towing, fuel shortage, late return, missing accessories and damage beyond normal wear.
5. Pickup, return and availability
The customer must arrive at the confirmed city, pickup point, date and time. Slots are offered in 30-minute intervals and remain subject to vehicle availability. Rentro may provide a comparable replacement or a full refund if it cannot supply the confirmed vehicle.
6. Cancellation and refund
For an eligible customer cancellation before pickup, Rentro deducts 20% of the paid booking amount and refunds 80% to the original payment method. Additional conditions are explained in the Cancellation Policy and Refund Policy.
7. Support and acceptance
Contact 080 6218 2071 or help@rentrobike.com with the booking ID. By making payment or accepting the vehicle, the customer confirms acceptance of these terms.