Customer cancellation before pickup
An eligible booking cancelled before the scheduled pickup time receives an 80% refund of the amount paid. Rentro retains 20% as the cancellation deduction. The same calculation is shown on the booking page before final confirmation.
KYC not completed or declined
If required DigiLocker KYC is declined, expires or is not completed within the allowed booking flow, the booking may be cancelled and the standard 20% deduction / 80% refund applies. If the failure is caused solely by a confirmed Rentro system error, support may review the booking for a full refund.
After pickup
Once the vehicle is handed over or the rental period has started, online cancellation and the standard 80% refund are not available. Any safety, breakdown or exceptional case is reviewed by Rentro support using the trip records.
Cancellation by Rentro
If Rentro cannot provide the confirmed vehicle and the customer does not accept a comparable replacement, the eligible payment is refunded in full without the 20% deduction.
How to cancel
Open My Booking, enter the booking details and select cancellation where available. For help, call 080 6218 2071 or email help@rentrobike.com.