Standard eligible refund
For an eligible customer cancellation, Rentro deducts 20% of the amount paid and initiates an 80% refund. Example: if ₹1,000 was paid, the deduction is ₹200 and the refund is ₹800.
Refund method and timeline
The refund is initiated through Cashfree to the original card, UPI account, bank account or other payment method used for the booking. Bank and payment-provider processing time may vary; customers can track the latest status from the booking page or contact support with the booking ID.
Full refunds
A full refund may apply when Rentro cancels because the confirmed vehicle is unavailable and no acceptable replacement is provided, when the customer was charged twice for the same booking, or when support confirms a Rentro-side payment or booking error.
Non-refundable items
After vehicle handover, used rental time, fuel, tolls, challans, damage, late fees, delivery charges already fulfilled and other consumed services are not covered by the standard pre-pickup refund.
Need help?
Email help@rentrobike.com or call 080 6218 2071. Include the booking ID, payment date and registered mobile number; never send card PIN, CVV or OTP.